Payment Methods & Order Terms

Please take note that orders are only considered confirmed when

1)   Sales contract is signed

2)   50% Deposit is made

Billing

Drooling Closet accepts cash, cheque & bank-transfer payment method

Our standard billing is as follows;

-       50% deposit upon confirmation

-       Balance deposit Cash on Delivery (COD)

For governmental organization, our billing terms will be 30-60 days

We reserve the rights to cancel or amend the invoice/order if we did not receive your deposit by stipulated date.

We reserve the rights to cancel the order or re-quote you if your final order quantity is less then what we initially quoted.

We will never accept an order if we are unable to produce it at your stipulated date by customer.

We reserve the rights to charge 1.5% interest per month of late payments without prior notice.

All prices displayed/quoted are excluding 7% GST unless specified.

We hold the rights to bill customer in full after the order confirmation if customer   decides to cancel order for any particular reason.

Lead time

Our standard lead time is 10-14 days (excluding Sundays and public holiday) for general production.

We have extended lead time up to 14-40 days for overseas production, factory overloading and other reasons which we will state to our customers.

 
Urgent Orders

Urgent orders are solely up to the desgression of our sales staff. We reserve the rights to not take up any urgent project below our standard lead-time. We hold no responsibility to answer to our customer of the reason.

For urgent order, please ensure you provide all necessary information needed by our sales staff. Due to customer delays, we hold no responsibility for the damages caused if we decide to cancel the project.

If our staff is not 100% sure he/she is able to meet your deadline but you choose to proceed, we will not be held liable for any damages incurred if the goods are delayed.

Bank Transfer

Drooling Closet has OCBC & POSB account. Same bank transfer will be immediate but please be informed that inter-bank transfer will take 3 working days for the payment to get through.  We will not be responsible for any delay in payments

Please send us your screenshot of the transfer for proofing.

Cash Payment

Please be informed to prepare exact amount for our driver during delivery as they will not be carrying lose change. We will not be liable for any inconvenienced caused.

For cash payment deposit, kindly come down to our office to make payment.

Cheque Payment

Issue crossed cheque to “Drooling Closet”

If you are mailing, please take into consideration of the mailing time and we will not take any responsibility for any delays

We advise if you are able to pass the cheque to our office.

Sales Contract

Please do not proceed with the order if our sales staff do not provide you a sales contract containing the below information for proofing. We will not hold any responsibility if goods are produced incorrectly/inaccurately if sales contract is not issued and accepted.

• Billing details
• Contact person
• Order description
• Order quantity
• Artwork (if any)
• Delivery date
• Payment Terms
• Price with and without GST

Please request a sales contract from our sales team if not provided.

Reprinting

In any unfortunate circumstances whereby Drooling Closet deems it is necessary to re-print work. The agreed lead time period shall recommence from the date and time of confirmation if customers agrees to carry out the reprint.

Quantity difference

Please ensure that you order additional goods for large order (above 100 quantity) as it will be difficult for us to individually count each piece. We will try our best to deliver the additional goods at the fastest time but we shall not be responsible for any damages/inconvenience caused by the shortage.

Claims

Any damages, delay or partial loss of goods in transit must be given in writing to Drooling Closet within 3 clear days of delivery. (14 days for self-collection goods)

Drooling Closet will not be made liable in respect of any claims unless the aforementioned requirements have been complied with the exception that it is not possible to comply with the customers requirement and if the claim was made as soon as reasonably possible.